Privacy Policy | Caresphere Healthcare LLC

Caresphere Healthcare LLC ("Caresphere" or "we") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or contact us about our non-medical home care services in California.

Quick summary: We use information to respond to inquiries, provide services, operate our website, and comply with law. We do not sell your personal information. If we ever share data for targeted advertising/cross-context behavioral advertising, you may have the right to opt out under California law.

1. Information We Collect

We may collect information in the following ways:

Information you provide (e.g., when you fill out forms, request a consultation, or contact us): name, email, phone number, address/city, preferred services, and message details.
Care inquiry details: service needs, scheduling preferences, and general information you share to help us evaluate fit. (Please avoid entering sensitive medical details through website forms.)
Website usage data: IP address, device/browser type, pages viewed, and approximate location derived from IP.
Cookies & similar technologies: to remember preferences and understand website performance (see our Cookie Policy).

2. How We Use Information

To respond to questions, requests, and consultation inquiries.
To provide and improve our services and website experience.
To communicate about scheduling, updates, and operational notices.
To analyze website traffic and improve content and performance.
To detect, prevent, and address fraud, abuse, or security issues.
To comply with legal obligations and enforce our terms.

3. Legal Bases (General)

Depending on context, our processing may be based on providing requested services, our legitimate interests in operating and securing the site, compliance with law, and/or your consent (e.g., optional cookies where required).

4. How We Share Information

We do not sell your personal information. We may share information with:

Service providers who help operate our website and business (e.g., hosting, analytics, email delivery, customer relationship tools), under appropriate confidentiality and security obligations.
Professional advisors (e.g., attorneys, accountants) as needed.
Authorities if required by law, subpoena, court order, or to protect rights, safety, and security.
Business transfers (e.g., merger, acquisition, or asset sale), where information may be transferred as part of the transaction.

5. Cookies and Analytics

We may use cookies and similar tools to operate our site and understand how visitors use it. You can control cookies through your browser settings and (where implemented) our cookie consent banner. For details, see our Cookie Policy.

6. Data Retention

We keep information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and why we collected it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can delete it.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act as amended by the CPRA, depending on whether the law applies to our business and the information at issue. These rights may include:

Right to Know/Access: request categories and specific pieces of personal information we collected.
Right to Delete: request deletion of personal information, subject to exceptions.
Right to Correct: request correction of inaccurate personal information.
Right to Opt Out: opt out of "sale" or "sharing" (as defined by California law), if applicable.
Non-Discrimination: you will not receive discriminatory treatment for exercising your rights.

How to Submit a Request

Email: info@caresphereservices.com
Phone: (123) 456-7890

We may need to verify your identity before processing your request. Authorized agents may submit requests on your behalf where permitted by law.

Do Not Sell or Share My Personal Information

If we engage in activities considered "selling" or "sharing" under California law, you can opt out by contacting us at info@caresphereservices.com and/or by using an on-site "Do Not Sell or Share" link if provided.

10. Your Choices

Marketing communications: You can opt out of promotional emails by using the unsubscribe link (if provided) or contacting us.
Cookies: Adjust cookie settings via your browser and our cookie banner (if available).
Updating information: Contact us to update or correct your information.

11. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review those policies.

12. Changes to This Policy

We may update this Policy from time to time. We will update the "Last Updated" date above when changes are made.

13. Contact Us

Caresphere Healthcare LLC
Email: info@caresphereservices.com
Phone: (123) 456-7890